Wednesday, Sep 20

Delivery Information

Free Delivery on orders over £10

Discreet Packaging
We understand that privacy is important to our customers and to this end, we use the utmost discretion in packaging your order for shipment.  Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order). There's also no need to worry about your bank statement as your transaction will show as 'White Tiger Europe'.
General Delivery Information
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!  Standard delivery is £3 but free when you spend over £10.

Security

Deliveries from Easy Tiger need to be signed for so that we know your order has been safely received. However if you are out when the postman comes knocking, don't worry.

The delivery service will leave a card which has details of where your parcel can be collected. It is then kept safely with them for 7 days. If not collected during that time period, it will be returned to us. You are advised to take along some proof of identity when collecting your parcel. Be sure to follow the instructions on your delivery note.

Tracking Orders
We store the tracking code for all orders, which can be emailed to you upon your request. You can then use this tracking code at the delivery service website to receive an update on the status of your order and its location prior to delivery.
What to do if you haven't yet received your Order
Please allow 4 working days before contacting us, if your order has not arrived. You can then contact us here or alternatively ring the customer service team on 01202 554 195.
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